Return & Replacement
At Luxury Watch Collection, we take pride in offering high-quality luxury watches curated with precision and style. We understand that sometimes circumstances may arise where you need to return or replace your purchase. Our Return & Replacement Policy is designed to make the process as smooth and straightforward as possible.
Returns
If you are not completely satisfied with your purchase, you can return the item within [number of days, e.g., 30 days] from the date of delivery. To be eligible for a return, the watch must be unused, in its original packaging, and in the same condition as received.
Replacement
In the rare event that your luxury watch arrives damaged or is found to be defective, we offer a hassle-free replacement process. Please contact our customer service team within [number of days, e.g., 7 days] of receiving your order, and we will guide you through the replacement procedure.
How to Initiate a Return or Replacement
To initiate a return or replacement, follow these simple steps:
- Contact our Customer Service team to notify us of the return or replacement request.
- Provide your order number, contact information, and a brief reason for the return or replacement.
- Our team will guide you on the next steps, including shipping instructions if applicable.
Refund or Replacement Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
For replacements, we will dispatch a new luxury watch to you at the earliest possible time, covering all shipping costs.
Conditions for Returns and Replacements
- The watch must be in its original packaging with all tags and accessories intact.
- Watches showing signs of wear, damage, or alteration will not be accepted for return or replacement.
- Returns and replacements are only accepted within the specified time frame mentioned above.
Exclusions
Please note that certain items, such as personalized or engraved watches, may not be eligible for return or replacement unless they are found to be defective.
Luxury Watch Collection reserves the right to amend this Return & Replacement Policy at any time without prior notice.
For any further assistance or queries, please contact our Customer Service team
Thank you for choosing Luxury Watch Collection – where luxury meets reliability.
